Account Manager

Tingley, England, United Kingdom

Description

Pitchero the UK's leading digital sports platform is looking for two passionate and highly motivated Account Managers to join our growing team.

As an Account Managers you will take full responsibility for our biggest and most important clubs. This includes semi professional football clubs as well as junior football, rugby, cricket and hockey clubs. Some clubs will have over 2,000 members and operate as limited companies or charities.

Your day to day role will be to manage up to 300 club accounts over 12 months, building excellent relationships with club staff and volunteer officials.

Your primary objective will be to help clubs reduce internal administration and paperwork by adopting Pitchero online payments and membership tools. (Pitchero research shows a club who moves membership payment collection online can increase their total membership revenue by 30%).

You will provide online support and training, phone calls, webinars and in some cases you may visit clubs and host group meetings with club officials.

This is not a cold call role. All clubs under your management will be committed to Pitchero, who in most cases, will be already paying for our services. Your role is to take these clubs to the next level, by encouraging them to adopt modern digital technology.

You will do this by offering case studies, training and practical management advice as well as technical support. You will be supported internally by members of the Pitchero Support and Marketing team.

Requirements

An excellent communicator who can win trust from club volunteers.

A natural mentor, who can teach volunteers with a range of different skills.

Excellent attention to detail, with the ability to manage hundreds of accounts, each at different stages of their customer journey.

A natural salesperson who can spot opportunities to upsell, find pressure points within a club and provide tailored solutions.

Previous sales or call experience. The vast majority of this role will be spent on the phone to club officials. You must be prepared for a high call count and long telephone conversations.

CRM software experience.

An excellent understanding of community grassroots sports and the challenges volunteers face running large membership organisations.

A highly motivated and positive attitude. All of the customers will be volunteers whose time is at a premium. You must be able to build trust, becoming a key supporter of each club and providing sensible and trustworthy advice.

A good understanding of digital services; how to use websites, mobile apps, online payments and banking.

A car and driving license.

Ability to work flexible hours.

Benefits


NO RECRUITMENT AGENCIES PLEASE.

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